Common Questions about Vacation Rental Homes


Where do I check in?
Check in time is 4:00 PM unless we have approved an earlier check-in. It is possible your home won't be ready prior to 4:00 PM so please communicate your arrival time with our staff. We want to create a great impression and arriving prior to us inspecting your home can create problems. You will proceed directly to your property using the driving directions we have provided. We will arrange a time to meet you at the property. GPS is not reliable so it is important that you print your directions. If you find you have forgotten these, each property has a Google Map on our site under the property's listing.

How do I get keys to my property?
Two weeks prior to your arrival you will be provided with the driving directions and a keyless entry access code that will open your property. We have adopted a keyless entry system for easy entry and less hassle dealing with keys.

When is departure time?
The check-out time is 10:00 AM, sharp. A late check-out fee equal to one-half of the nightly rental rate will apply on un-approved late departures or on departures that need to be later than noon. If possible we will grant complimentary late check-outs up to noon on the day of departure. You MUST CALL or EMAIL and get written approval for a late check out. This can be done 48 hours prior to departure. Note: this can only be extended on homes that do not have an arrival that same day. We are unable to extend past noon without a 1/2 day rate charge.

Is there a cleaning fee for homes?
Yes, a one time cleaning fee is charged for each guest stay. The amount of this fee is based on the bedrooms, baths and overall size of the accommodation you select. 

Do I need to bring linens?
No, all of our vacation rentals have professionally laundered, high quality sheets and towels. Hot tub towels are also provided.

Do you provide paper products, soaps and other household supplies?
Yes - our vacation rentals are furnished with a supply of paper and soap products for use during your stay. This includes paper towels, toilet paper, face tissue, bath gel, dishwashing soap, garbage bags, windex, a clean sponge and laundry soap. Cling wrap and foil are also provided. Most homes have a basic supply of spices, but we do not stock pantries. There are coffee filters, but no coffee. Firewood, a lighter and firestarters are provided for properties with wood-burning fireplaces.

Washers & Dryers?
All our properties have a washer and dryer available. Dryer sheets, stain remover and laundry soap are provided.

Is housekeeping available?
Each home is thoroughly cleaned and prepared prior to your arrival. Cleaning services during your stay are available for an additional fee. Please inquire.

Can I bring my pet?
Unfortunately not all of our properties are pet friendly. If you have a small dog under 20 pounds we have a few properties that will consider your pet. Dog friendly homes listed with Big Sky Vacation Rentals can be found below:
Powder Ridge Moose Ridge 5
Powder Ridge Moose Ridge 7
Beaverhead Suite 1448
Beaverhead Suite 1449
Bear Track Lodge

Is there room to park my RV?
Your vacation rental home is not able to accommodate RV, trailer or camper parking. Please let us know if that will be your only mode of transportation and we will direct you to an area to park your RV, trailer or camper away from your home. They may not be occupied while parked on-site.

Where is your town located?
Big Sky is the mid-way point between Bozeman, MT and West Yellowstone Montana. We are 45 miles from the Bozeman airport and 45 miles from the West entrance to Yellowstone National park. Big Sky is a scenic mountain community with an abundance of wildlife and outdoor activities.

What if I am arriving late?
We understand if you need to arrive later in the day. We will leave lights on at your property and you will be able to access the property using your driving directions and access code. If it is very late we will most likely meet you the next morning. However, if you get lost or have a problem you can always reach one of us using the numbers listed on your driving directions.